Even well-run events hit occasional issues. Here is how to handle the most common ones quickly so problems do not affect the event experience.
Attendee cannot find their ticket
Ask them to check the taron app under Tickets, and confirm they are logged into the same account they registered with. If the ticket genuinely does not appear, check your registration list for their name and manually check them in via taronPass using their email address.
QR code not scanning
Ask the attendee to increase their screen brightness and hold the phone steadier. If it still does not scan, use manual check-in in taronPass — search by name or email to confirm registration and mark them as checked in.
Payment dispute — attendee says they paid but has no ticket
Ask them to show their payment confirmation (email or bank record). Check your registrations dashboard for their email. If the payment went through but the ticket did not issue, contact taron support immediately with the order details.
Uninvited attendees
For invite-only or community events, your registration list is the source of truth. Anyone not on the list should not be admitted regardless of what they claim. If there is a dispute, direct them to taron support and do not let the situation delay the event.