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taronPass & Check-Ins

Troubleshooting Scanner Issues

Fix taronPass scanner problems — QR codes not reading, app not loading, manual check-in, and device issues.

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Scanner issues during an event need fast resolution. Here are the most common problems and how to fix them quickly.

QR code not scanning

Ask the attendee to increase screen brightness and clean their screen. Hold the scanner at a consistent distance (15–30 cm usually works best). Avoid direct sunlight on the screen — it washes out the QR pattern. If it still fails, switch to manual check-in.

taronPass not loading

Check your internet connection. Restart the taron app completely. If the event is live and you have already loaded the attendee list, taronPass switches to offline mode automatically — scans will still work.

Wrong event showing

Make sure you opened taronPass from the correct event in your creator dashboard. If you have multiple events on the same day, it is easy to open the wrong one. Check the event name at the top of the taronPass screen before scanning begins.

Device running slowly

Close all other apps on the scanning device. If the camera is lagging, restart the app. For large events, use a dedicated device for scanning rather than sharing it with other apps or tasks.

Common Questions

What should I know about troubleshooting scanner issues?

This guide covers troubleshooting scanner issues on taron. Use the sections above for step-by-step guidance.

Who is this guide for?

This guide is for anyone using taron who wants clear, practical help. Whether you are an attendee, host, or community member, the steps apply to you.

What should I prepare first?

Keep the relevant account, event, ticket, payment, or community details nearby before making changes.

Can taron support help with this?

Yes. Contact taron support at [email protected]. Include your account email, the event or community name, and any screenshots that help explain the issue.