App performance problems are usually fixable without contacting support. Try these steps in order.
App running slowly
Close all other apps running in the background. Restart the taron app. If your phone storage is nearly full, clear space — apps run better with at least 1GB free.
App crashing
Force-close the app and reopen it. If it crashes repeatedly, update to the latest version from the App Store or Google Play. If you are already on the latest version, uninstall and reinstall the app. Your account data is saved and will restore when you log back in.
Content not refreshing
Pull down on the Home Feed or any list to refresh. Check your internet connection. If content is stale, log out and back in — this forces a full refresh of your session data.
Images not loading
Check your internet connection. On a slow connection, images can take longer to load — especially for events with large cover images. Switch from mobile data to Wi-Fi if available.
Still experiencing issues
Contact taron support at [email protected] with your device type (iPhone model or Android device and OS version), the taron app version, and a description of the problem.