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Troubleshooting

Ticket Problems

Fix common taron ticket problems — missing tickets, wrong ticket type, QR not working, and registration not found.

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Ticket problems are usually account or registration-related and can be resolved quickly.

Ticket not appearing after payment

Check that you are logged into the same account you used to pay. Open Tickets from the bottom navigation. If the ticket is still missing after 10 minutes and your payment was charged, contact taron support immediately with your payment confirmation.

Registered with the wrong account

If you accidentally registered using a different email address, log into that account to access the ticket. You cannot transfer a ticket between accounts — use the account that registered for the event.

QR code not scanning at check-in

Increase screen brightness. Clean your screen. Open the live QR code in the app — do not use a screenshot. Ask the entry team to try manual check-in by searching your name or email.

Event cancelled but ticket still showing

If the host cancelled the event, your ticket will be updated with a cancelled status and a refund will be processed automatically. The ticket may still show briefly while the cancellation processes.

Common Questions

What should I know about ticket problems?

This guide covers ticket problems on taron. Use the sections above for step-by-step guidance.

Who is this guide for?

This guide is for anyone using taron who wants clear, practical help. Whether you are an attendee, host, or community member, the steps apply to you.

What should I prepare first?

Keep the relevant account, event, ticket, payment, or community details nearby before making changes.

Can taron support help with this?

Yes. Contact taron support at [email protected]. Include your account email, the event or community name, and any screenshots that help explain the issue.