Before You Contact Support
The taron help centre covers the most common questions about accounts, events, payments, tickets, communities, and the app. Before submitting a support request, check whether your issue is already covered by a help article — you will likely get a faster answer.
The troubleshooting articles in this section cover the most frequent problems. If your issue is event-specific — a refund, a question about the event programme, or a venue change — contact the host directly through taron messaging first, as they are best placed to help.
What taron Support Can Help With
Contact taron support for:
- Account access issues that cannot be resolved through the standard reset flow
- Payment problems and billing disputes not resolved through the event host
- Technical issues with the taron app that persist after standard troubleshooting
- Reports of serious policy violations or safety concerns
- Data requests and privacy-related enquiries
What the Event Host Handles
Hosts are responsible for their own events. Contact the host for:
- Questions about the event programme, speakers, or schedule
- Requests for refunds within the host's stated policy
- Venue or access details not answered on the Event Page
- Post-event feedback
How to Reach taron Support
Access taron support from within the app via your account settings, or from the help centre. When submitting a request, include:
- Your account email address
- A clear description of the issue
- Any relevant reference numbers (transaction ID, ticket number, or event name)
- Screenshots if the issue involves a visual problem
The more specific your description, the faster the support team can identify and resolve the issue.
taron Help Centre